Refund policy

Returns

You can return unworn items in their original packaging within 14 days of delivery. Contact us through the Contact page to start a return. Return shipping is paid by the customer, unless the item arrived faulty or damaged.

Faulty or damaged items

If something arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a replacement or refund you in full, including shipping.

Refunds

Refunds go back to your original payment method within 5–10 business days of the return being received, or of us approving a faulty-item claim.

Hygiene

For hygiene reasons, earrings can only be returned if they are faulty.